Scope and Intent

This Return and Refund Policy applies to all purchases made through naturevitahub.com .

Return Window

Customers may request a return within 30 days of receiving the product.

Return Instructions

Return Address & Authorization Process

To ensure your return is processed correctly, please follow the steps below:

Request Authorization First

All returns must be approved in advance.

Contact us at order@naturevitahub.com with your order number and reason for return.

Wait for Approval

Once your request is reviewed, our team will provide:

• Return authorization confirmation
• The correct return shipping address
• A prepaid return label (if applicable)

Do Not Send Items Without Approval

Returns sent without prior authorization may not be accepted or processed.

Return Address

The return address may differ from our business address listed below. The correct return address will be provided only after your return request is approved.

Return Notification

To initiate a return, contact our customer service at order@naturevitahub.com with your order number and reason for return.

Return Authorization

After reviewing your return request, we will provide detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

• Safely pack the item in the original packaging.
• Ensure all labels and tags are still attached.
• Include the return authorization details provided by our support team and any required supporting documents or images.

Return Costs

Customers are responsible for return shipping costs unless:

• The item is defective, or
• The item is not as described.

In these cases, NatureVita Hub will cover the return shipping costs.

Specific Return and Refund Conditions

Returns Due to Change of Mind

If you change your mind after purchase, you may return the product within 30 days, provided it is:

• Unused
• Undamaged
• In original packaging

Defective Goods

If you receive damaged or defective goods:

• Contact customer service within 48 hours of delivery.
• Provide photos showing the defect or damage.

After inspection, we will:

• Provide a replacement, or
• Cover the return shipping costs and issue a refund.

Incorrect Product Received

If you receive the wrong product:

• Contact customer service.
• We will arrange a replacement or full refund.

Product Never Arrived

If your order does not arrive:

• Contact us to initiate a courier investigation.
• If the product is confirmed lost, a full refund will be issued.

Cancellation After Order

You may cancel your order for a full refund if it has not yet been shipped.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non-returnable on their product pages.

Timelines and Conditions

Return Window

Returns must be reported and shipped within 30 days of receiving the product.

Refund Processing Time

Approved refunds are processed within up to 10 business days after return approval and inspection. The amount will be credited to the original payment method. A confirmation email will be sent once the refund is issued.

Refund Approval

Refunds are approved after inspection for:

• Defective products
• Incorrectly delivered products

Refund Conditions

A refund is approved if the product is:

• Undamaged
• Unused
• In original packaging

Exchanges

We accept exchanges. Products must be:

• Unused
• In original packaging

Return Label

Customers will receive return instructions and label details via email after the return request is approved.

Shipping Method and Costs

Shipping Method: India Post
Restocking Fee: No fee

Delivery Time

The estimated delivery time is 16–20 business days. Shipping transit typically takes 15–18 business days after processing. Delivery times may vary due to customs processing, public holidays, weather conditions, remote locations, courier delays, or incorrect shipping details.

Legal Rights

This policy does not affect any applicable consumer protection rights under local laws.

Contact Information

Website Name:naturevitahub.com

Company Name:NatureVita Hub

Address: 109 HAGUE ST FL 1 JERSEY CITY, NJ 07307-3103

Email:order@naturevitahub.com

Phone: +1 251-297-0033

Customer Service Opening Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed
Time Zone: GMT+5:30 (Indian Standard Time)
Response Time: We respond within one business day