Last Updated: August 2026

At NatureVita Hub, we want customers to have a clear understanding of our return and refund process. This policy explains when a product may be returned, how to request a return, and how approved refunds are processed.

Scope of This Policy

This Return and Refund Policy applies to purchases made through naturevitahub.com.

By placing an order with NatureVita Hub, you acknowledge and agree to the terms outlined in this policy, subject to any consumer rights available under applicable law.

30-Day Return Window

Eligible products may be returned within 30 days of the date of delivery.

To qualify for a return, the product should generally be:

• Unused
• Undamaged
• In its original packaging
• Accompanied by original labels, tags, or accessories where applicable

Certain products may not be eligible for return for hygiene, safety, or other product-specific reasons. Any applicable restrictions will be stated on the relevant product page.

How to Request a Return

Step 1: Contact Us

Send a return request to:

Email: order@naturevitahub.com

Please include:

• Your full name
• Order number
• Product name
• Reason for the return
• Photos of the product or packaging, if applicable

Step 2: Wait for Authorization

Our team will review your request.

If the return is approved, we will provide:

• Return authorization confirmation
• Return instructions
• The applicable return shipping address
• A prepaid return label, where applicable

Please do not send a product back before receiving return authorization.

Returns sent without prior approval may not be accepted or processed.

Step 3: Prepare the Product

Pack the product securely to help prevent damage during return shipping.

Where applicable, please include the original packaging, labels, tags, accessories, and any other materials that were included with the order.

Returns Due to Change of Mind

Eligible products may be returned within 30 days of delivery if they remain unused, undamaged, and in their original packaging.

Customers are generally responsible for the return shipping cost for change-of-mind returns.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the product and packaging

After reviewing the issue, NatureVita Hub may offer a:

• Replacement
• Refund
• Other appropriate resolution

For approved defective or damaged product claims, NatureVita Hub will cover applicable return shipping costs where required.

Incorrect Product Received

If you receive a product different from the one you ordered, contact us as soon as possible.

Please provide your order number and photographs of the product received.

After verification, we may arrange a replacement or approve a refund, where applicable.

Products Not Delivered

If your order has not arrived within the expected delivery timeframe, please contact us.

We may investigate the shipment with the shipping carrier.

If the shipment is confirmed as lost, an approved refund may be issued in accordance with this policy.

Non-Returnable Products

For hygiene and product-safety reasons, certain products may not be eligible for return, particularly where the product has been opened or used.

Any product-specific return restrictions will be identified on the applicable product page or communicated where relevant.

Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return is due to:

• A defective product
• A damaged product received in transit
• An incorrect product being delivered

Where NatureVita Hub is responsible for the issue, applicable return shipping costs may be covered.

Order Cancellation

Customers may request cancellation of an order before the order has been shipped.

For Cash on Delivery (COD) orders that have not been paid for, cancellation will not result in a refund because no payment has been collected.

For orders where payment has already been collected through PayPal or Debit or Credit Card, an approved cancellation refund will be processed according to the applicable refund procedure described in this policy.

Once an order has been shipped, cancellation may no longer be possible. Customers should contact us as soon as possible if they wish to cancel an order.

Refunds

Refund Eligibility

A refund may be approved after the returned product has been received and reviewed.

For standard returns, the product must generally be:

• Unused
• Undamaged
• In its original packaging
• Eligible for return under this policy

Refund Processing Time

Approved refunds are generally processed within up to 10 business days after the returned product has been received, inspected, and approved.

Refund Method

For orders paid through PayPal or Debit or Credit Card, approved refunds will be processed through the applicable payment method or payment provider, subject to the circumstances of the order.

For Cash on Delivery (COD) orders, payment is collected at the time of delivery. If a COD order is subsequently approved for a refund, the refund will be issued by bank transfer.

Customers will be required to provide accurate bank account details necessary to process the approved refund.

NatureVita Hub will process the bank transfer after the refund has been reviewed and approved. Customers are responsible for providing correct bank account information to avoid delays in processing.

A confirmation will be provided once the refund has been processed.

Please note that the time required for a bank transfer or an online payment refund to appear in the customer’s account may depend on the applicable bank or payment provider.

Exchanges

We may accept exchanges for eligible products that are unused, undamaged, and in their original packaging.

Exchange requests are subject to product availability and approval.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.

Restocking Fee

No restocking fee is charged for approved returns.

Shipping Information

Shipping Carrier: India Post

Estimated Delivery Time: 16–20 business days, including processing and transit

Delivery estimates may be affected by customs clearance, public holidays, weather conditions, remote delivery locations, courier delays, or incorrect shipping information.

Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights or legal protections that cannot lawfully be excluded under applicable law.

Where applicable, statutory rights will continue to apply.

Contact Us

For return, refund, exchange, cancellation, or order-related assistance, please contact:

NatureVita Hub

Email: order@naturevitahub.com
Phone: +91 96388 67230

Address:
B-501, Vaibhav Residency,
Yogi Chowk, Mahalaxmi Society,
Surat, Gujarat-395010, India

Customer Service Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: GMT+5:30 (Indian Standard Time)
Response Time: We aim to respond within one business day.