Last Updated: August 2026

At NatureVita Hub, we aim to provide a clear and secure checkout experience. This Payment Policy explains the payment methods available on our website, payment processing, order confirmation, currency, shipping charges, and payment-related matters.

Accepted Payment Methods

NatureVita Hub currently accepts the following payment methods, subject to availability at checkout:

• PayPal
• Debit or Credit Card
• Cash on Delivery (COD)

The payment methods available for a specific order will be displayed during checkout before you complete your purchase.

Currency

All prices on the NatureVita Hub website are displayed in United States Dollars (USD $).

The final order amount, including applicable product prices and shipping charges, will be displayed at checkout before the order is confirmed or payment is completed.

Online Payments

Where available at checkout, customers may pay for eligible orders using PayPal or a Debit or Credit Card.

Online payment transactions are processed through the applicable payment service provider. NatureVita Hub does not directly store complete payment card details submitted during an online payment transaction.

Customers should follow the payment instructions displayed during checkout and complete payment through the available payment provider.

Cash on Delivery

Where COD is available, payment is collected when the order is delivered to the shipping address provided at checkout.

Customers should ensure that someone is available to receive the order and complete the required payment upon delivery.

COD availability may depend on the delivery location, order value, courier service, or other operational requirements.

Order Confirmation

After an order is successfully placed, you may receive an order confirmation containing relevant order details.

Orders are subject to product availability and successful order verification.

NatureVita Hub reserves the right to contact customers to verify order information when reasonably necessary.

Payment and Order Processing

Orders are generally processed within 1–2 business days, Monday to Friday.

Orders placed after 2:00 PM IST may be processed on the following business day.

For COD orders, payment is not collected when the order is placed. The order may be processed for shipment after the order details have been reviewed and confirmed.

For orders paid through PayPal or Debit or Credit Card, payment may be processed according to the applicable payment provider’s procedures.

Fraud Prevention and Order Verification

To help protect customers and our business from unauthorized or fraudulent activity, NatureVita Hub may review certain orders.

We may contact a customer to verify:

• Name
• Shipping address
• Contact information
• Order details
• Other information reasonably necessary to confirm the order

If an order cannot be reasonably verified or appears suspicious, we may delay, cancel, or decline the order.

Pricing and Additional Charges

Product prices are displayed on the applicable product pages and during checkout.

Shipping charges, where applicable, will be displayed before the order is confirmed.

Our current shipping charges are:

• Orders of $199 USD or more: Free Shipping
• Orders below $199 USD: $25 USD shipping fee

The applicable shipping charge will be displayed at checkout before the order is confirmed.

Customs, Import Duties and Taxes

Orders shipped internationally may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Any applicable customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

NatureVita Hub does not control the amount or timing of customs charges imposed by the destination country.

Payment Information Security

NatureVita Hub takes reasonable measures to protect information submitted through our website.

Our website uses security technologies such as SSL encryption to help protect information transmitted between your device and our website.

For online payments, payment information is handled through the applicable payment service provider. Customers should follow the payment provider’s secure payment process during checkout.

For Cash on Delivery orders, customers are not required to enter full payment card details to place the order.

We do not request sensitive payment information through unsolicited email, text messages, or other unofficial communication channels.

Failed or Unsuccessful Orders

If an order cannot be processed because of incomplete information, product availability, verification concerns, payment processing issues, or other operational reasons, we may contact the customer or cancel the order.

If a COD order is cancelled before shipment and no payment has been collected, no refund is applicable because no payment has been made.

If an online payment has already been successfully collected and the order is subsequently cancelled or cannot be fulfilled, any applicable refund will be handled according to our Returns & Refund Policy.

Order Cancellation

Customers may request cancellation before an order has been shipped.

To request a cancellation, contact us as soon as possible:

Email: [email protected]
Phone: +91 96388 67230

For Cash on Delivery (COD) orders that have not been paid for, cancellation will not result in a refund because no payment has been collected.

For orders where payment has already been collected through PayPal or a Debit or Credit Card, an approved cancellation refund will be processed according to our Returns & Refund Policy.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable provisions of our Returns & Refund Policy may apply.

Returns and Refunds

For information about eligible returns, refunds, exchanges, and cancellations, please refer to our Returns & Refund Policy.

For orders paid through PayPal or Debit or Credit Card, approved refunds will generally be processed through the applicable payment method or payment provider, subject to the circumstances of the order.

For Cash on Delivery orders, a refund is applicable only where payment has actually been collected and a refund has subsequently been approved. The applicable COD refund procedure is described in our Returns & Refund Policy.

Payment Disputes and Questions

If you have a question about an order, payment request, or checkout issue, please contact our customer support team.

Email: [email protected]
Phone: +91 96388 67230

Please provide your order number when contacting us about an existing order.

Contact Information

NatureVita Hub

Website: naturevitahub.com
Company Name: NatureVita Hub
UDYAM Registration Number: UDYAM-GJ-22-0287957

Business Address:
B-501, Vaibhav Residency,
Yogi Chowk, Mahalaxmi Society,
Surat, Gujarat-395010, India

Email: [email protected]
Phone: +91 96388 67230

Customer Service Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: GMT+5:30 (Indian Standard Time)
Response Time: We aim to respond within one business day.

Policy Updates

NatureVita Hub may update this Payment Policy from time to time to reflect changes to our payment methods, checkout process, or business practices.

Any updates will be posted on this page with a revised Last Updated date.