Last Updated: August 2026

At NatureVita Hub, we aim to provide a clear and secure checkout experience. This Payment Policy explains the payment method available on our website, payment processing, order confirmation, currency, and payment-related issues.

Accepted Payment Method

NatureVita Hub currently accepts:

• Cash on Delivery (COD)

The payment method available for your order will be displayed during checkout before you complete your purchase.

Currency

All prices on the NatureVita Hub website are displayed in United States Dollars (USD $).

If your bank, card issuer, or payment provider uses a different currency, the applicable exchange rate and any related conversion or international transaction fees may be determined by your financial institution or payment provider.

NatureVita Hub does not control fees imposed by your bank or financial institution.

Cash on Delivery

Where COD is available, payment is collected when the order is delivered to the shipping address provided at checkout.

Customers should ensure that someone is available to receive the order and complete the required payment upon delivery.

COD availability may depend on the delivery location, order value, courier service, or other operational requirements.

Order Confirmation

After an order is successfully placed, you may receive an order confirmation containing relevant order details.

Orders are subject to product availability and successful order verification.

NatureVita Hub reserves the right to contact customers to verify order information when reasonably necessary.

Payment and Order Processing

Orders are generally processed within 1–2 business days, Monday to Friday.

Orders placed after 2:00 PM IST may be processed on the following business day.

For COD orders, the order may be processed for shipment after the order details have been reviewed and confirmed.

Fraud Prevention and Order Verification

To help protect customers and our business from unauthorized or fraudulent activity, NatureVita Hub may review certain orders.

We may contact a customer to verify:

• Name
• Shipping address
• Contact information
• Order details
• Other information reasonably necessary to confirm the order

If an order cannot be reasonably verified or appears suspicious, we may delay, cancel, or decline the order.

Pricing and Additional Charges

Product prices are displayed on the applicable product pages and during checkout.

Shipping charges, where applicable, will be displayed before the order is confirmed.

Our current shipping charges are:

• Orders over $199 USD: Free shipping
• Orders below $199 USD: $25 USD shipping fee

Taxes, duties, or other charges, if applicable, will be communicated or displayed where required.

Payment Information Security

NatureVita Hub takes reasonable measures to protect information submitted through our website.

Our website uses security technologies such as SSL encryption to help protect information transmitted between your device and our website.

Because NatureVita Hub currently accepts Cash on Delivery, customers are not required to enter full payment card details to place a COD order.

We do not request sensitive payment information through unsolicited email, text messages, or other unofficial communication channels.

Failed or Unsuccessful Orders

If an order cannot be processed because of incomplete information, product availability, verification concerns, or other operational reasons, we may contact the customer or cancel the order.

If an order is cancelled before shipment, no COD payment will be collected.

Order Cancellation

Customers may request cancellation before an order has been shipped.

To request a cancellation, contact us as soon as possible:

Email: order@naturevitahub.com
Phone: +91 96388 67230

Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable provisions of our Returns & Refund Policy may apply.

Returns and Refunds

For information about eligible returns, refunds, exchanges, and cancellations, please refer to our Returns & Refund Policy.

Approved refunds, where applicable, will be handled according to the payment method and circumstances of the order.

Payment Disputes and Questions

If you have a question about an order, payment request, or checkout issue, please contact our customer support team.

Email: order@naturevitahub.com
Phone: +91 96388 67230

Please provide your order number when contacting us about an existing order.

Contact Information

NatureVita Hub

Website: naturevitahub.com
Company Name: NatureVita Hub
UDYAM Registration Number: UDYAM-GJ-22-0287957

Business Address:
B-501, Vaibhav Residency,
Yogi Chowk, Mahalaxmi Society,
Surat, Gujarat-395010, India

Email: order@naturevitahub.com
Phone: +91 96388 67230

Customer Service Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: GMT+5:30 (Indian Standard Time)
Response Time: We aim to respond within one business day.

Policy Updates

NatureVita Hub may update this Payment Policy from time to time to reflect changes to our payment methods, checkout process, or business practices.

Any updates will be posted on this page with a revised Last Updated date.