Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through naturevitahub.com.

Return Window

Customers may request a return within 30 days of receiving the product.

Return Process

Step 1: Submit a Return Request

To start a return, please contact our customer support team at order@naturevitahub.com with your order number and the reason for your return request.

Step 2: Return Authorization

Once your request has been reviewed and approved, we will provide:

• Return authorization confirmation
• The correct return shipping address
• A prepaid return shipping label (if applicable)

Please do not send any items before receiving return authorization. Returns sent without prior approval may not be accepted or processed.

Step 3: Pack and Ship

Please ensure that:

• The item is securely packed in its original packaging.
• All original labels and tags remain attached.
• Any requested supporting documents or images are included.

The return shipping address may differ from our business address. The correct return address will be provided after your return request has been approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The product is defective.
• The incorrect product was delivered.

In these situations, NatureVita Hub will cover the applicable return shipping costs.

Return and Refund Conditions

Returns Due to Change of Mind

Products may be returned within 30 days of delivery if they are:

• Unused
• Undamaged
• In their original packaging

Defective Products

If you receive a defective or damaged product:

• Contact our customer support team within 48 hours of delivery.
• Provide clear photographs showing the issue.

After review, we may:

• Arrange a replacement, or
• Approve a refund according to this policy.

Incorrect Product Received

If you receive the wrong product:

• Contact our customer support team.
• We will review the request and arrange a replacement or refund, where applicable.

Product Not Delivered

If your order has not arrived:

• Contact our customer support team.
• We will investigate the shipment with the courier.
• If the shipment is confirmed as lost, an approved refund will be processed.

Order Cancellation

Orders may be cancelled for a full refund before they have been shipped.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return. These items will be clearly identified on the relevant product pages.

Refund Processing

Refund Processing Time

Approved refunds are processed within up to 10 business days after the returned product has been received, inspected, and approved.

Refunds are issued to the original payment method. A confirmation email will be sent once the refund has been processed.

Refund Eligibility

Refunds may be approved if the returned product is:

• Undamaged
• Unused
• In its original packaging

Exchanges

We accept exchanges for eligible products that are:

• Unused
• In their original packaging

Shipping Information

Shipping Method: India Post

Restocking Fee: No fee

Delivery Time

Estimated delivery time is 16–20 business days, including processing and shipping. Delivery times may vary due to customs processing, public holidays, weather conditions, remote locations, courier delays, or incorrect shipping information.

Legal Rights

This Return and Refund Policy does not affect any consumer rights available under applicable local laws.

Contact Information

Website Name:naturevitahub.com

Company Name:NatureVita Hub

UDYAM Registration Number:   UDYAM-GJ-22-0287957

Address: B-501, Vaibhav Residency, Yogi Chowk, Mahalaxmi Society, Surat, Gujarat-395010

Email:order@naturevitahub.com

Phone: +91 96388 67230

Customer Service Opening Hours

Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed
Time Zone: GMT+5:30 (Indian Standard Time)
Response Time: We respond within one business day